OneZone Leadership Institute

Join us for an exclusive Ball State leadership class over Customer Experience! 

Devote Yourself and Your Team to the Ultimate Differentiator: Customer Experience Excellence

Many leaders and professionals focus on the tasks and duties of their jobs, leaving untapped potential for business improvements by giving focused energy to the most important stakeholder: The Customer. Fortunately, the customer experience can be intentionally studied, problem-solved, and designed for excellence and differentiation.

Live2Lead is an exclusive live leadership training series that equips you with actionable insights and strategies from world-class experts and in-person local leaders, empowering you to elevate your leadership game and achieve unprecedented results.

Rally Your Team Around Customer Experience and Unlock Business Gains!

Customer Experience Excellence is a fast-paced and extremely practical overview of what makes up the customer experience and how to improve it at every level of your organization.

· Target customer experience improvements to your most important business objectives, such as:

o Repeat business

o Cross-selling

o Upselling

o Pricing Strength (less dependence on discounting)

o Advocacy and referral business

· Learn the 5 levers you can adjust for improving the customer experience.

· Identify and map the touchpoints in your customers’ journey.

· Improve processes, skills, strategies, training, and employee buy-in.

· Capture best practices from others and adapt them to your own business.

Most companies seek to be customer-centric, but are not always clear on what that looks like or how to design an excellent customer experience. Furthermore, different types of customers have different journeys. This session defines and outlines the steps towards refreshing your action plans for customers and employees alike.

· Increase team engagement and ownership.

· Cultivate a culture of innovation, feedback and internal customer service.

· Set and achieve measurable business goals based on customer experience.

If you’re ready to elevate your customer experience, this session can be the starting point for business transformation!

Reach out to Kiley with any questions at kiley@onezonecommerce.com