OneZone's Sales Growth Series Presented by Chris Roberts Sandler Trustpointe

Sales and Service:  The Alignment Challenge

According to the Harvard Business Review, 73% of business leaders say that delivery of reliable customer service is critical to their company’s overall performance.  Yet, in conversing with business owners and leaders, there is a disconnect between the sales department and the teams that support them.

In this session, you will learn strategies to improve the ‘hand-off’ from sales to service and increase your client retention.

This session is not only for Owners, VP of Sales, and Salespeople, but also for Customer Service, Project Managers and your internal teams as well.

• Classes limited to 30. 
• Lunch is not included. Please feel free to bring your lunch!

More about Chris Roberts:

Chris Roberts has two main roles at Sandler Training Trustpointe. One is to focus on developing new business in his role as a Vice President of Sales, and the other is as a sales and sales management trainer.  Yes, Chris practices what he preaches’ every day.

In his function in sales and former student of the Sandler Selling System, Chris honed his sales career for ten years serving clients in various industries as Account Manager to Vice President of Sales.  Today, he focuses on prospecting new opportunities, challenging owners and sales leaders, and creating sales and service alignment strategies for better client retention.

In his role as trainer, Chris’ passion and energy bring the Sandler Selling Method to life.  Chris challenges his clients through interactive training and workshops, serving clients in industries ranging from manufacturing and distribution to financial and professional services.  In his previous career that included purchasing, Chris uses his experiences of being on ‘both sides of the desk’ in his training.

Chris resides in Indianapolis with his wife and has four children.  Along with spending time with his family, Chris enjoys volunteering for various organizations, exercising, and playing the saxophone in a rock band.