Patient Service Representative

WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

Provide exemplary customer service; greet and direct patients, family members, and other visitors.
Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
Schedule appointments and accurately enters data into scheduling system.
Register patients and enters or updates demographic and insurance information into EMR system.
Communicate with clinical staff to maintain patient flow and update waiting patients.
Collect patient payments; applies payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.
Qualifications

High School Diploma/GED Required
1 year Customer Service Required
1 year Healthcare Preferred
TRAVEL IS REQUIRED:
Never or Rarely

High School Diploma or Equivalent